I’m using Chrome as my browser on my Mac but the EHR will not launch. What do I do?

For Mac users who browse with Chrome please follow these steps to get the EHR to launch.

  • Make sure you have Citrix Receiver installed.
  • Navigate to the main screen where you see the icons for the EHR, Vista, and Printers. Click on the EHR icon to download a new launch.jsp file
  • Click on the arrow to the right of the file name, then click on ‘show in finder’.
  • Right click on the launch.jsp file you see and select the ‘get info’ option. Then expand the ‘open with’ section and click on other.
  • Change the option from ‘recommened applications’ to ‘all applications’. Then click on Citrix Reciever, check the box that states ‘always open with’, and then click on add/done.
  • Click the change all option and when prompted select ‘continue’
  • Click on the icon for the EHR and once the launch.jsp file downloads click on the file one time.
  • When you see the Vista sign on screen enter your user name and password, then select ok.
  • Success! You should now see the patient selection screen.

I’m using Safari as my browser but the EHR will not launch. What do I do?

For Mac users who browse with Safari please follow these steps to get the EHR to launch.

  • Make sure you have Citrix Receiver installed.
  • At the top of the screen, next to the Apple icon click on the word Safari. Then click on Preferences.
  • Click on the Security tab, then click on plug in settings. If you do not see plug in settings proceed to step 5.
  • On the next screen find Citrix Receiver in that list and click on it. Change the option next to apps.neehrperfect.com from ‘ask’ to ‘on’. Then click done and proceed to step 6
  • If you do not see plug in setting on the Security tab, then click on the Websites tab. Find Citrix Receiver and click the check box next to itu Then change the option next to apps.neehrperfect.com from ‘ask’ to ‘on’.
  • Click on the icon for your EHR. You should then see the words ‘starting application’ on your screen. At the Vista sign-on screen enter your user name and password then click on ok.
  • Success! You should now see the patient selection screen.

Installing the Citrix Plugin

This guide covers how to install the Citrix plugin. The first time you log in to Neehr Perfect on any computer, you will be prompted to install the Citrix Plugin for your web browser. The installation process varies by browser, and instructions for Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, and Apple Safari are described below.

If you’re using another browser or encounter difficulty, please contact Neehr Perfect’s 24/7 Help Desk at 877-907-2186.

Click here to download the guide.

 

 

Completing and Submitting Work

This guide is intended for student users and provides information on completing work in Neehr Perfect and submitting it to an instructor. Click here to download the guide.

 

Assigning and Grading Student Activities

This guide provides faculty users with information on how to select, assign, and grade student activities. Click here to download the guide.

 

What are the mobile requirements to use the EHR?

You can use Neehr Perfect CPRS on hand-held and mobile devices, including but not limited to, Android 4.2 (Jelly Bean) devices, iPad, iPhone, and iPod Touch. You may need to download the Citrix Receiver Application from the App Store or Google Play store to use on some of these devices, which is free (note that this is an outside app, not created by us).